Terms & Conditions

Welcome to Little Leafs. These Terms & Conditions explain the rules that apply when you visit our website, browse our collections, create an account or purchase products from us.

By accessing or using this website, you agree to follow these terms. If you do not agree with any part of them, please do not use the website or place an order.

These terms apply to all visitors, customers and anyone who interacts with the Little Leafs website.

We want Little Leafs to be a safe and enjoyable shopping experience. When using our website, you agree that you will:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to damage, disrupt or gain unauthorised access to the website.
• Not misuse product information, website content or other customers’ information.
• Not use the website to distribute harmful code, spam or misleading content.

We reserve the right to restrict access where we reasonably believe these terms have been violated.

Little Leafs offers products across plants and gardening, Black Pottery, Nutramore and related collections.

We make reasonable efforts to display product descriptions, photographs, colours, dimensions and other details accurately. However, some natural variations may occur.

• Plants: Living plants may naturally vary in shape, size, leaf pattern and appearance. Their condition can also change with seasons and growing environments.
• Pottery: Handmade or individually finished pottery may have minor variations in colour, texture, finish or dimensions.
• Food products: Please read the product packaging, ingredient information, quantity, storage instructions and applicable product details before use.
• Product photographs: Images are provided for representation. Actual colours and appearance may vary slightly depending on lighting and screen settings.

Product availability is subject to change without prior notice.

All product prices are displayed on the website in the currency shown at checkout. Applicable taxes, shipping charges and other costs will be displayed where relevant before you complete your purchase.

• Prices and promotional offers may change without prior notice.
• The price applicable to an order is the price displayed at the time the order is placed, subject to correction of genuine pricing errors.
• Orders must be paid through the payment methods made available at checkout.
• Payment processing may be handled by third-party payment providers under their own terms and policies.

If a genuine pricing or listing error affects an order, we will contact the customer to discuss the available options before proceeding.

When you place an order, you are submitting a purchase request for the selected products.

An order confirmation message or email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you if we need to verify order details, confirm availability or clarify delivery information.

We reserve the right to decline or cancel an order in situations such as product unavailability, suspected fraudulent activity, incorrect pricing or an issue that prevents us from fulfilling the order.

If payment has already been collected for an order that we cancel, any applicable refund will be handled through the relevant payment method.

If you need to change or cancel an order, please contact our team as soon as possible using our Contact Us page.

We will try to help with a request received before the order has been processed or dispatched. However, changes or cancellations may not be possible once preparation, packaging or dispatch has started.

Any cancellation approval, applicable charges and refund arrangements will be subject to the order status and our applicable cancellation and returns policy.

We aim to process and deliver orders within the estimated time communicated during checkout or through our order updates.

• Delivery timelines are estimates and may vary by location, product type and courier availability.
• Please provide a complete and accurate delivery address and contact number.
• Delays may occur due to weather, transport disruptions, operational issues or circumstances outside our reasonable control.
• Some products may require special handling or packaging.

For more information, please refer to our Shipping & Delivery Policy once published on the website.

We want you to be happy with your purchase. If a product arrives damaged, incorrect or with another issue, please contact us with your order details and supporting photographs as soon as reasonably possible.

Return eligibility, replacement approval, refund conditions and timelines depend on the product category and the circumstances of the request.

Living plants, pottery and food products may have different handling and return requirements. Please review our Returns & Refunds Policy for the applicable conditions before placing an order.

Nothing in these terms is intended to limit any consumer rights that cannot legally be excluded.

If you create an account on Little Leafs, you are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

• Keep your account information accurate and updated.
• Do not share your password with unauthorised persons.
• Notify us if you suspect unauthorised access to your account.

We may suspend or restrict an account if we reasonably suspect misuse, fraudulent activity or a breach of these terms.

Unless otherwise stated, the Little Leafs website and its content—including text, graphics, photographs, logos, designs, page layouts and other materials—are owned by or licensed to the relevant rights holder.

You may browse and use the website for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services and external websites.

These services may operate under their own terms, privacy policies and practices. Little Leafs does not control the content or policies of independent third-party websites.

We encourage you to review the applicable third-party terms before using those services.

Product care, storage, handling and usage instructions should be followed wherever provided.

For living plants, growth and long-term condition depend on factors such as sunlight, watering, soil, temperature and care. We cannot guarantee identical growth or results in every environment.

To the extent permitted by applicable law, Little Leafs will not be responsible for indirect or consequential losses arising from the use of the website or products. This does not exclude liability that cannot legally be excluded or limited.

We will not be considered responsible for delays or failure to perform an obligation where the cause is beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transport disruptions, government restrictions, strikes, public emergencies, technical outages or interruptions to essential services.

Where reasonably possible, we will communicate significant issues affecting an order or service.

We may update these Terms & Conditions when our website, products, services or business practices change, or when required by law.

The updated version will be published on this page with a revised date. Your continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by applicable law.

We recommend reviewing this page periodically.

These terms are intended to be interpreted in accordance with the applicable laws of India, subject to mandatory consumer protections and other applicable legal requirements.

We encourage customers to contact us first so that we can try to resolve concerns through discussion.

Any formal dispute will be handled by the courts or authorities having jurisdiction under applicable law.