Returns & Refunds

At Little Leafs, we want you to feel confident about every purchase. If something is not right with your order, please contact our team so we can review your concern.

Returns, replacements and refunds are assessed according to the product category, condition of the item, order details and applicable consumer laws.

Please review this policy before placing an order. Product-specific return conditions may apply.

A return request may be considered where a product:

• Arrives damaged or defective.
• Is different from the product ordered.
• Is missing parts or items included in the order.
• Has another issue that qualifies under the applicable return policy or consumer law.

Return approval may depend on the product category, the nature of the issue and the information provided during the review.

Please contact us as soon as reasonably possible after receiving the order.

If your order arrives damaged or defective, please contact us with your order number and clear photographs or videos showing the issue.

Where possible, please include photographs of:

• The outer packaging and shipping label.
• The affected product.
• The damaged area or missing component.

Our team will review the information and explain the available resolution, which may include a replacement, refund or another appropriate solution depending on the circumstances.

If you receive an incorrect product or an item is missing from your order, please notify us with your order details.

We may ask you to share photographs of the products received and the package contents to help us investigate.

After reviewing the concern, we will communicate the appropriate next steps.

Different product categories may require different return considerations.

Plants & Gardening: Plants are living products and may naturally vary in shape, size, colour and appearance. Their condition can change due to environmental conditions and care. If a plant arrives damaged or has a significant issue, contact us with photographs as soon as reasonably possible.

Black Pottery: Pottery products may have individual variations in finish, colour or texture. These natural or handmade variations are not necessarily defects. Products that arrive damaged or broken should be reported with supporting photographs.

Nutramore Products: For food products, please check the packaging, seal, quantity, expiry or best-before information and product condition upon receipt. If a product is damaged, incorrect, leaking or otherwise unsuitable, contact us before using it.

Some products may not be eligible for return due to their nature, hygiene, safety or handling requirements, subject to applicable consumer rights.

• Products that have been used, altered or damaged after delivery by the customer.
• Food products that have been opened or used, except where a valid quality, safety or product issue is reported.
• Products returned without prior communication or the required order details.
• Products that do not meet the applicable return conditions.

This list does not remove any rights or remedies available to customers under applicable law.

To request a return, replacement or refund review, follow these steps:

1. Contact our team through the Contact Us page.
2. Provide your order number and registered contact details.
3. Explain the issue and attach clear photographs or videos where relevant.
4. Wait for our team to review your request and share the next steps.
5. Follow the return or collection instructions communicated by our team, if applicable.

Please do not send products back before receiving return instructions from our team.

Where a product is eligible for replacement, we will review availability and the nature of the reported issue.

A replacement may depend on:

• Availability of the same or an appropriate alternative product.
• Verification of the reported issue.
• Return or collection requirements, where applicable.

If a suitable replacement is unavailable, our team will discuss the appropriate alternative resolution with you.

Where a refund is approved, it will generally be processed through the original payment method where possible, or another appropriate method agreed with the customer.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider, bank or financial institution.

Any applicable refund amount, shipping charges or deductions will be communicated during the review of your request, subject to applicable law.

We will share relevant refund updates when the processing status is available.

If you wish to cancel an order, contact us as soon as possible with your order number.

We will try to assist with cancellation requests received before the order has been processed or dispatched. Cancellation may not be possible once an order has entered preparation or shipping.

If a cancelled order has already been paid for, any applicable refund will be processed according to the circumstances and applicable payment arrangements.

Where a return is approved, our team will explain the applicable return shipping or collection arrangements.

Responsibility for return shipping costs will depend on the reason for the return, the applicable policy and consumer law.

Please package the product appropriately and follow the instructions provided by our team. Do not independently arrange a return shipment without prior approval.

If you have questions about return eligibility, replacements, refunds or an existing request, please contact our customer support team.

Sharing your order number and relevant product photographs will help us understand your concern and assist you more efficiently.