Shipping & Delivery

Every Little Leafs order is prepared with care. Once your order is placed successfully, our team begins the order verification and processing process.

• Orders are reviewed before they are prepared for dispatch.
• Processing time may vary depending on product availability and order quantity.
• Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.
• If additional information is required, our team may contact you using the details provided at checkout.

You will receive an order confirmation after successful order placement. Dispatch updates will be shared through the contact details available with your order, where applicable.

Little Leafs aims to make its collections accessible to customers across its supported delivery locations.

Delivery availability depends on the delivery address, product type and serviceability of the courier or delivery partner.

• Enter your correct PIN code at checkout to check delivery availability.
• Some locations may have limited delivery services.
• Special handling requirements may affect the delivery options available for certain products.

If your location is not serviceable, please contact our team for assistance.

Delivery timelines depend on your location, product availability, order processing and courier operations.

The estimated delivery period, where available, will be communicated during checkout or through order updates.

• Delivery estimates are indicative and are not guaranteed arrival dates.
• Remote locations may require additional delivery time.
• Orders containing multiple products may be delivered together or separately, depending on fulfilment arrangements.

We will make reasonable efforts to deliver your order within the estimated timeframe.

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

The final shipping cost may depend on factors such as delivery location, order value, product size, weight and handling requirements.

Any applicable shipping promotion or free-delivery offer will be subject to the conditions displayed at the time of purchase.

We understand that plants, pottery and other delicate products need appropriate handling during transportation.

Our packaging approach may vary depending on the product category:

• Plants & Gardening: Products are prepared with consideration for their living or delicate nature.
• Black Pottery: Pottery items require protective packaging to help reduce the risk of damage during transit.
• Nutramore Products: Food products are packed according to their applicable packaging and handling requirements.

Packaging methods may vary by product and shipment.

Where tracking information is available, customers may receive a tracking reference or delivery update after dispatch.

You can use the tracking information shared with you to follow the shipment through the applicable delivery service.

If tracking details are unavailable or do not update for an extended period, please contact our team with your order number.

Please ensure that your shipping address, PIN code and contact number are correct when placing your order.

• Someone should be available at the delivery address to receive the package.
• Delivery partners may contact you to coordinate delivery.
• Incorrect or incomplete address details may cause delays or failed delivery attempts.
• Additional delivery attempts or return-to-origin arrangements may depend on the courier partner.

Please contact us promptly if you notice an error in your delivery details. Changes may not be possible after dispatch.

Although we aim to fulfil orders within the estimated delivery period, unexpected situations may affect transportation and delivery.

Possible reasons include:

• Severe weather conditions or natural events.
• Courier or transportation disruptions.
• Public holidays or regional restrictions.
• Incorrect address or unavailable recipient.
• Operational or technical issues beyond our reasonable control.

If your order is delayed, please contact us so that we can help check its status.

If your order arrives damaged, incomplete or different from what you purchased, please contact our team as soon as reasonably possible.

To help us review your concern, please provide:

• Your order number.
• Clear photographs of the package and affected product.
• A short description of the issue.

Our team will review the information and guide you through the applicable resolution process under our Returns & Refunds Policy.

A shipment may be marked as delivered by the courier partner after delivery is completed or recorded in its delivery system.

If your order is marked as delivered but you have not received it, please check with household members, building reception or the delivery location first.

If the package is still missing, contact us with your order details so that we can help investigate with the delivery partner, where possible.

For questions about shipping, delivery availability, delayed shipments or tracking information, please reach out to our customer support team.

When contacting us, include your order number and registered contact details so that we can assist you more efficiently.